Frequently Asked Questions

We recommend draining and refilling your hot tub every 3 to 4 months, depending on usage. Regular water testing and chemical balancing between changes will keep your water clean and comfortable. If you use your spa heavily or notice the water becoming difficult to balance, you may want to change it more frequently.

Regular maintenance includes testing and balancing water chemistry 2-3 times per week, cleaning or replacing filters monthly, wiping down the waterline, and ensuring the cover is clean and in good condition. We also recommend a professional service visit quarterly to inspect pumps, heaters, and other equipment. Our maintenance service plans can handle all of this for you.

Operating costs vary depending on the model, ambient temperature, and how often you use it. Most modern Viking Spas are designed for energy efficiency with full-foam insulation and tight-fitting covers. On average, expect monthly electricity costs of $20-$50 for well-insulated models. We can help you choose energy-efficient options that keep costs down.

Yes! We provide full professional installation including site evaluation, pad preparation guidance, delivery, placement, electrical coordination, fill-up, and initial water chemistry balancing. Our team handles everything so your spa is ready for your first soak.

Viking Spas come with industry-leading warranties that cover the shell structure, plumbing, equipment, and surface. Specific warranty terms vary by model and series. Visit vikingspas.com/our-warranty for complete warranty details, or contact us and we'll walk you through the coverage for any model you're interested in.

Plug-N-Play hot tubs are designed to operate on a standard 120V household outlet—no special electrical wiring needed. Simply plug it in and enjoy. These models are ideal for renters, smaller spaces, or anyone who wants a hassle-free setup. While they may heat more slowly than 240V models, they offer the same quality construction and relaxation benefits.

Once you've selected your spa, delivery typically takes 2-4 weeks depending on the model and availability. The actual installation process usually takes a few hours, including delivery, placement, filling, and initial setup. We'll coordinate everything and keep you informed throughout the process.

While we specialize in Viking Spas, we can provide basic maintenance and service for most major hot tub brands. Contact us with details about your spa and we'll let you know how we can help.

Key considerations include: a level surface that can support the filled weight (which can exceed 3,000 lbs), proximity to an electrical source, privacy, access for delivery, drainage, and your preferred view. We provide complimentary site evaluations to help you find the perfect spot.

We work with customers to find flexible solutions. Contact us directly to discuss your budget and we'll help you explore options to make your dream spa a reality.